Privacy policy
This Privacy Policy explains how ProCare Specialty Pharmacy (“ProCare,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with procarespecialtypharmacy.com and any related pages, forms, content, and services that link to this Privacy Policy (collectively, the “Site”).
By accessing or using the Site, you acknowledge that you have read this Privacy Policy. If you do not agree with this Privacy Policy, you should not access or use the Site.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information we process when you:
- Visit, access, or use the Site;
- Submit information through forms on the Site;
- Communicate with us by email, telephone, web forms, or other channels linked to the Site;
- Create or use an account, if account functionality is available;
- Interact with ProCare through marketing, surveys, events, or other communications that reference this Privacy Policy; or
- Otherwise interact with online services operated by ProCare that link to this Privacy Policy.
This Privacy Policy does not necessarily apply to:
- Offline interactions governed by separate notices or agreements;
- Information governed by a separate privacy notice, including certain health information;
- Third-party websites, applications, platforms, or services that we do not own or control.
Protected Health Information
As a pharmacy, ProCare may receive, create, maintain, or transmit information that constitutes Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and related laws.
To the extent information constitutes PHI and is subject to HIPAA, our use and disclosure of that information is governed by HIPAA and our applicable Notice of Privacy Practices, rather than solely by this website Privacy Policy.
Nothing in this Privacy Policy is intended to limit any rights you may have regarding PHI under applicable federal or state law.
2. Information We Collect
We may collect information that identifies, relates to, describes, or can reasonably be associated with you (“Personal Information”).
2.1 Information You Provide Directly
Depending on how you interact with ProCare, this may include:
Contact Information
- Name
- Email address
- Telephone number
- Mailing or billing address
- Communication preferences
Account and Profile Information
- Name and account identifiers
- Username
- Email address
- Authentication information
- Account preferences
Provider and Practice Information
If you are a healthcare professional or represent a healthcare organization, we may collect:
- Provider name
- Practice or organization name
- Business address
- Email address and telephone number
- Professional credentials
- National Provider Identifier (NPI)
- Professional license information
- Practice-related information
- States in which you practice or provide services
- Other information necessary to establish or maintain a professional relationship with ProCare
Communication and Support Information
- Emails and messages you send to us
- Web form submissions
- Questions and requests
- Feedback
- Information provided during customer or provider support interactions
Transaction and Payment Information
Where applicable, we may collect:
- Billing name
- Billing address
- Transaction information
- Order records
- Payment status
- Limited payment-related information
Full payment card information may be processed directly by third-party payment processors rather than stored by ProCare.
Prescription, Patient, and Health-Related Information
In connection with pharmacy services, we may receive information such as:
- Patient name
- Date of birth
- Contact information
- Shipping information
- Prescription information
- Prescriber information
- Medication and dispensing information
- Other information necessary to process prescriptions, provide pharmacy services, or comply with applicable law
When this information constitutes PHI, it is handled in accordance with applicable HIPAA requirements and our Notice of Privacy Practices.
2.2 Information We Collect Automatically
When you access the Site, we may automatically collect certain information, including:
Device and Usage Information
- IP address
- Browser type and version
- Device type
- Operating system
- Language and device settings
- Pages viewed
- Links clicked
- Date, time, and duration of visits
- Referring and exit pages
- Site interactions
Approximate Location Information
We may derive general geographic information, such as your country, state, region, or city, from your IP address or device settings.
Log and Diagnostic Information
We may collect error logs, security information, performance data, and other diagnostic information necessary to maintain, secure, and improve the Site.
2.3 Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember preferences, understand how visitors use our Site, improve performance, and maintain security.
Additional information appears in the Cookies and Analytics section below.
2.4 Information From Third Parties
We may receive Personal Information from third parties, including:
- Healthcare providers and medical practices;
- Patients or their authorized representatives;
- Service providers;
- Payment processors;
- Shipping and fulfillment providers;
- Website hosting and infrastructure providers;
- Analytics providers;
- Business partners;
- Publicly available databases and professional directories; and
- Other parties as permitted or required by law.
3. Sources of Personal Information
We may collect Personal Information:
- Directly from you when you submit forms, contact us, establish an account, communicate with us, or otherwise interact with ProCare;
- From healthcare providers or patients in connection with prescription and pharmacy services;
- Automatically from your device through cookies, logs, pixels, and similar technologies;
- From service providers and processors, including website hosting, analytics, payment processing, communications, security, and related providers; and
- From other third parties, including business partners and publicly available sources.
4. How We Use Personal Information
We may use Personal Information for the following purposes:
4.1 Operating Our Site and Services
- Operate and maintain the Site;
- Provide requested functionality;
- Process requests and submissions;
- Establish and maintain accounts;
- Authenticate users;
- Provide pharmacy-related services where applicable.
4.2 Pharmacy Operations
Where applicable and permitted by law, information may be used to:
- Receive and process prescriptions;
- Communicate with prescribers;
- Dispense medications;
- Coordinate prescription fulfillment;
- Process and maintain pharmacy records;
- Arrange shipping or delivery;
- Address prescription-related questions;
- Conduct pharmacy operations;
- Meet applicable professional and regulatory requirements.
Uses and disclosures involving PHI are subject to HIPAA and other applicable healthcare privacy laws.
4.3 Customer, Patient, and Provider Communications
We may use Personal Information to:
- Respond to inquiries;
- Provide customer or provider support;
- Communicate about requests or transactions;
- Send administrative or operational communications;
- Provide notices regarding changes to our services, policies, or terms.
4.4 Personalization and User Experience
We may use information to:
- Remember preferences;
- Improve navigation;
- Customize certain Site functionality;
- Better understand how visitors interact with our Site.
4.5 Analytics, Research, and Improvement
We may use Personal Information to:
- Monitor Site performance;
- Analyze usage and trends;
- Diagnose technical problems;
- Improve functionality and security;
- Develop new features, services, and content.
4.6 Marketing and Promotional Communications
Where permitted by law, we may use certain Personal Information to communicate with you about ProCare services, announcements, programs, or other information that may be relevant to you.
You may opt out of promotional email communications by using the unsubscribe mechanism provided in the communication or by contacting us.
We do not use PHI for marketing except as permitted by HIPAA and other applicable law.
4.7 Security and Fraud Prevention
We may process information to:
- Protect our Site, systems, users, patients, providers, and business;
- Authenticate users;
- Prevent unauthorized access;
- Detect and investigate fraud;
- Identify security incidents;
- Prevent abuse or misuse of our services.
4.8 Legal and Regulatory Compliance
We may use Personal Information to:
- Comply with federal, state, and local laws;
- Respond to lawful governmental or regulatory requests;
- Satisfy pharmacy recordkeeping requirements;
- Enforce agreements and policies;
- Establish, exercise, or defend legal claims;
- Protect the rights, safety, and property of ProCare and others.
4.9 Other Purposes
We may use information for other purposes disclosed at the time information is collected or with your consent.
5. How We Share Personal Information
We may disclose Personal Information as described below.
5.1 Service Providers and Processors
We may provide Personal Information to third parties that perform services on our behalf, including:
- Website hosting and infrastructure;
- Information technology services;
- Payment processing;
- Communications services;
- Customer support;
- Analytics and performance monitoring;
- Cybersecurity and fraud prevention;
- Shipping and delivery;
- Professional services; and
- Other operational vendors.
Where required, service providers that handle PHI on our behalf are subject to appropriate contractual and HIPAA requirements, including Business Associate Agreements when applicable.
5.2 Healthcare Providers and Pharmacy Operations
Where permitted or required by law, information may be disclosed to healthcare providers, prescribers, pharmacies, healthcare organizations, or other parties involved in treatment, payment, healthcare operations, prescription processing, or related pharmacy services.
5.3 Business Transfers
Personal Information may be disclosed or transferred in connection with a:
- Merger;
- Acquisition;
- Financing;
- Reorganization;
- Sale of assets;
- Bankruptcy;
- Due diligence process; or
- Similar corporate transaction.
Any recipient of Personal Information will be subject to applicable privacy and legal obligations.
5.4 Legal and Compliance Disclosures
We may disclose information where we reasonably believe disclosure is necessary to:
- Comply with applicable law;
- Respond to a subpoena, court order, warrant, or other legal process;
- Respond to governmental or regulatory authorities;
- Enforce agreements;
- Investigate suspected fraud or misconduct;
- Protect the safety, rights, privacy, or property of ProCare, our patients, providers, users, or others.
5.5 Mobile Contact Information
We do not share mobile contact information with third parties or affiliates for their marketing or promotional purposes.
Mobile contact information may be shared with service providers that assist us with operational or customer-support functions.
Text messaging originator opt-in data and consent will not be shared with third parties for their independent marketing or promotional purposes.
5.6 With Your Consent or Direction
We may disclose Personal Information when you request or authorize us to do so.
5.7 Aggregated and De-Identified Information
We may use or disclose aggregated, anonymized, or de-identified information that does not reasonably identify an individual, subject to applicable law.
6. Cookies and Analytics
6.1 Cookies
Cookies are small files stored on a device when you visit a website. We may use cookies and similar technologies to recognize browsers or devices, maintain functionality, remember preferences, improve security, and understand how visitors interact with the Site.
6.2 Types of Cookies
Depending on the functionality implemented on our Site, cookies may include:
- Strictly Necessary Cookies: Required to operate core Site functionality, maintain sessions, secure forms, or provide requested features.
- Functional Cookies: Used to remember settings and preferences.
- Analytics and Performance Cookies: Used to understand Site traffic, usage, errors, and performance.
- Advertising or Targeting Cookies: If implemented, these may be used to measure advertising effectiveness or provide relevant advertising. Where required by law, appropriate notice or consent mechanisms will be provided.
6.3 Managing Cookies
You may be able to control cookies through your browser settings or through any cookie preference controls made available on the Site.
Disabling certain cookies may prevent some portions of the Site from functioning properly.
7. Data Retention
We retain Personal Information for as long as reasonably necessary to:
- Provide our services;
- Fulfill the purposes described in this Privacy Policy;
- Maintain appropriate pharmacy and business records;
- Comply with legal and regulatory requirements;
- Resolve disputes;
- Prevent fraud and abuse; and
- Enforce our agreements.
Retention periods vary depending on the type of information, why it was collected, and applicable legal and regulatory requirements.
Prescription, pharmacy, and healthcare records may be subject to specific federal or state retention requirements.
When information is no longer required, we may delete, destroy, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, destruction, or loss.
Depending on the nature of the information and systems involved, safeguards may include:
- Encryption in transit;
- Access controls;
- Authentication mechanisms;
- Network and infrastructure protections;
- Administrative safeguards;
- Security monitoring; and
- Policies governing access to sensitive information.
Where HIPAA applies, we maintain safeguards designed to comply with applicable HIPAA Privacy and Security Rule requirements.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of Personal Information.
If we become aware of a security incident affecting Personal Information, we will investigate and provide notifications where required by applicable law.
9. Your Privacy Rights
Privacy rights vary based on where you reside and the type of information involved.
9.1 U.S. State Privacy Rights
Residents of states with applicable comprehensive privacy laws may have rights such as:
- Access: Request information regarding Personal Information we maintain about you;
- Deletion: Request deletion of certain Personal Information, subject to applicable exceptions;
- Correction: Request correction of inaccurate Personal Information;
- Portability: Obtain certain Personal Information in a portable format;
- Opt-Out: Opt out of certain sales, sharing, targeted advertising, or profiling where applicable; and
- Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.
These rights are subject to limitations and exceptions under applicable law.
Certain information, including PHI regulated by HIPAA, may be exempt from some state consumer privacy laws and instead subject to healthcare-specific privacy requirements.
Exercising Your Rights
To submit an applicable privacy request, contact:
Email: info@procarespecialtypharmacy.com
Mail:
ProCare Specialty Pharmacy
Attn: Privacy Requests
2220 Forest Avenue
Staten Island, NY 10303
United States
We may take reasonable steps to verify your identity before processing a request.
Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate verification.
If applicable law provides a right to appeal our decision regarding a privacy request, information about the appeal process will be included in our response.
9.2 California Residents
California residents may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).
Where applicable, these rights may include information regarding:
- Categories of Personal Information collected;
- Sources of Personal Information;
- Purposes for collecting or using Personal Information;
- Categories of recipients;
- Access to specific Personal Information;
- Correction or deletion;
- Sale or sharing of Personal Information; and
- Cross-context behavioral advertising.
ProCare will honor applicable California privacy rights to the extent required by law.
9.3 EEA, UK, and Other International Privacy Rights
If applicable based on your location and our processing activities, privacy laws such as the European Union General Data Protection Regulation (“GDPR”) or UK GDPR may provide rights including:
- Access;
- Rectification;
- Erasure;
- Restriction of processing;
- Data portability;
- Objection to processing; and
- Withdrawal of consent.
Where applicable, you may also have the right to lodge a complaint with an appropriate data protection authority.
9.4 Legal Bases for Processing
Where GDPR or similar requirements apply, our legal bases for processing may include:
- Performance of a contract;
- Compliance with legal obligations;
- Legitimate interests;
- Consent;
- Protection of vital interests; and
- Other lawful bases permitted under applicable law.
10. Children’s Privacy
The Site is not directed toward children under 13, and we do not knowingly collect Personal Information directly from children under 13 through the general-purpose portions of our Site without appropriate authorization.
This provision does not prevent ProCare from receiving information concerning minors where necessary to provide lawful pharmacy services and where the information is submitted or authorized by a parent, legal guardian, healthcare provider, or other authorized person.
If we discover that Personal Information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.
11. International Data Transfers
ProCare is based in the United States.
If you access our Site from outside the United States, Personal Information may be transferred to, processed, or stored in the United States or other jurisdictions in which our service providers operate.
Data protection laws in these jurisdictions may differ from those in your country.
Where required by applicable law, we will use appropriate safeguards for international transfers of Personal Information.
12. Do Not Track and Global Privacy Controls
Some browsers and devices allow users to transmit privacy preference signals.
Do Not Track (“DNT”): Because there is not currently a universally accepted standard governing DNT signals, our Site may not respond to DNT signals.
Global Privacy Control (“GPC”): Where required by applicable law and technically applicable to our processing activities, we will recognize qualifying GPC signals as requests to opt out of applicable processing.
13. Third-Party Websites and Services
Our Site may contain links to websites, platforms, or services operated by third parties.
ProCare does not control these third parties and is not responsible for their privacy, security, or data-handling practices.
When you leave our Site or interact directly with a third-party service, that third party’s terms and privacy policies may apply.
We encourage you to review the privacy policies of third-party services before providing Personal Information.
14. Changes to This Privacy Policy
We may modify this Privacy Policy from time to time to reflect changes in:
- Our practices;
- Technology;
- Legal or regulatory requirements;
- Site functionality; or
- Our services.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Where required by law, we may provide additional notice of material changes.
Your continued use of the Site following an update is subject to the revised Privacy Policy, to the extent permitted by applicable law.
15. Contact Information
Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:
ProCare Specialty Pharmacy
Attn: Privacy Inquiry
2220 Forest Avenue
Staten Island, NY 10303
United States
Email: info@procarespecialtypharmacy.com
We will review privacy-related inquiries and requests and respond as required by applicable law.